General Terms and Conditions of Car Rental in Marrakech

What does the rental contract cover and when does it take effect?

The Luxury Car Marrakesh rental contract covers exclusive use of the rented vehicle between the renter and the agency in Marrakech. It takes effect upon signature at key handover and ends at the joint return inspection report.

The contract is signed at the moment of vehicle handover, at the airport, the hotel or the Guéliz agency. A joint inspection report is drawn up and photographed by the renter and the agent before the vehicle departs.

The contract ends when the vehicle is returned, at a second joint inspection. A late return is charged one quarter of the daily rate per hour started, capped at one full day. An extension of the rental is negotiated by WhatsApp and confirmed in writing before the contract's deadline.

How do booking, payment and cancellation of the contract work?

Booking a luxury car in Marrakech requires no deposit before confirmation. Cancellation is free up to 48 hours before delivery, except when the airline cancels the flight. Past that window, 50% of the first day's rate is charged.

The balance is paid at vehicle handover, by card, bank transfer or cash in dirhams. No deposit is taken before the agency's written confirmation of the booking.

A cancellation notified more than 48 hours before delivery costs the renter nothing. A cancellation notified between 0 and 48 hours before delivery costs 50% of the first day's rental rate. A flight cancelled by the airline, documented by written confirmation, incurs no charge.

• →car rental conditions in Marrakechdocuments and minimum age required to book
• →luxury car rental rates in Marrakechfull price list by vehicle category

What is the renter responsible for during the contract period?

The car renter remains responsible for the fuel level, tolls and traffic fines during the rental period. The renter answers for damage recorded at the return inspection, within the limit of the 8,000 to 25,000 MAD excess.

The vehicle is returned at the same fuel level as at departure, stated on the contract. A level shortfall is charged at the fuel price of the nearest station, plus a 200 MAD service fee.

Tolls and traffic fines received during the rental period remain the renter's responsibility, including those notified after the vehicle is returned. The agency forwards a copy of any fine received to the address declared on the contract.

The excess ranges from 8,000 to 25,000 MAD depending on the vehicle rented. The full excess waiver, at 200 MAD per day, reduces the renter's liability to 0 MAD in case of damage, except for exclusions stated in the contract: tyres, rims, undercarriage, roof.

• →insurance and excess for car rental in Moroccodetail of exclusions and the excess waiver

What does the rental contract prohibit?

The rental contract prohibits taking the vehicle outside Moroccan territory, including to Ceuta and Melilla. It prohibits driving on unmarked off-road tracks, subletting, commercial passenger transport, towing and driving by anyone not named on the contract.

The authorized territory is limited to Morocco. Leaving the territory, including to Ceuta and Melilla, voids the insurance coverage and makes the renter fully liable.

Driving off marked tracks and paved roads is not covered by insurance. Unmarked sand zones, including certain areas of Agafay, remain prohibited under the standard contract.

The contract also prohibits subletting the vehicle to a third party, using it for paid commercial passenger transport, and using it to tow another vehicle. Only a driver named on the contract, holding a valid licence, is authorized to drive.

• Taking the vehicle outside Moroccan territory, including to Ceuta and Melilla.
• Driving off marked tracks or on unmarked sand.
• Subletting the vehicle to a third party.
• Transporting passengers on a paid commercial basis.
• Towing another vehicle or a trailer.
• Driving without being named on the rental contract.

How are disputes settled and which law applies to the contract?

Moroccan law governs the car rental contract signed in Marrakech, regardless of the renter's nationality. The courts of Marrakech have sole jurisdiction in case of dispute. The signed contract and the joint inspection report serve as evidence between the parties.

The rental contract, drafted in French, is subject to Moroccan law for its interpretation and execution. This clause applies to Moroccan renters and foreign renters alike.

Any dispute relating to the performance of the contract falls under the exclusive jurisdiction of the courts of Marrakech. The renter keeps a signed copy of the contract and of the joint inspection report, the reference documents in case of disagreement over the vehicle's condition or the amount charged.

How do these general terms apply to your booking?

These general terms and conditions apply to every confirmed booking with Luxury Car Marrakesh in Marrakech, whichever vehicle is chosen. They complement the rental conditions guide, the rate schedule and the no-deposit option available on certain vehicles.

The contract signed at vehicle handover reproduces the clauses detailed on this page: duration, payment, responsibilities, prohibitions and applicable law. The rental conditions guide separately details the documents and the minimum age required to book.

The no-deposit option, at 250 MAD per day, replaces the card pre-authorization without changing the contract's other clauses, notably the excess and the prohibitions detailed above.

• →no-deposit car rental in Marrakech250 MAD per day, no card pre-authorization
• →contact and luxury car rental booking in Marrakechfor any question about the contract
• →car rental guide and advice in Marrakechthe full set of practical pages

Frequently asked questions about the general terms of car rental in Marrakech

Six questions come up often about the car rental contract in Marrakech: extensions, late returns, the authorized territory, undeclared drivers, the excess and the applicable law. The answers below complement the clauses detailed above.